Operator Services

OPERATOR SERVICES: The Shape of Things to Come

The operator services arena continues to morph. From the largest of incumbent carriers to the smallest of rural telcos, the vaunted operator
services business model seems to have fallen into jeopardy. Spawned by the wholesale move among consumers to wireless and VoIP, and
complicated by an industry-wide automation trend, a change in calling patterns steadily chips away at operator assisted call volumes.
Meanwhile, outsourcing of operator services organizations continues to attract attention as companies struggle to extend the revenue-
generating prowess of their pools of experienced agents.

So the questions mount. What is happening to core operator services? Which services will grow, which wither? What can be done to breath
new life into traditional offerings? From where will new revenue sources spring? What is it that product planners, business development
executives and operator services leaders need to know to help move this market forward?

“Operator Services: The Shape Of Things To Come” is an exclusive report. It probes each of the major components of operator services --
including toll & assist services, calling cards, prepaid cards, callback services, dial-around services and payphones. (Directory assistance
markets are examined separately in The PELORUS Groups’ new companion study, “North American DA Markets: 2004-2008.”).
“Operator Services: The Shape Of Things To Come” is uncompromising in its granularity. It digs deeper into the myriad of issues, while
delving more thoroughly into opportunities relating to operator services than any report ever generated by this company with a rich history
in operator services research. Its findings, insights, and recommendations are the result of three decades of hands-on research into the
ever-changing operator services landscape. Much of the data you will find contained in these pages can be found nowhere else. It provides
an actionable understanding of the operator services market, enabling companies to develop successful sales and marketing strategies.


	Waxberg Consulting Company, LLC Knowledge Through Consumer Intelligence

			Operator Services